Wastewater/Reclaimed Water Utility Director Go Back Letter to Employers: John A. Hefty, MBA john.hefty@mysanibel.com (239)-369-5417 March 3, 2005 Attn: Staffing I am currently a Wastewater/Reclaimed Water Utility Director for the City of Sanibel, Florida. Key experience includes: ƒæ UTILITY DIRECTOR: Plan, organize, staff, lead, and control engineering, operations, facilities and financial planning, and construction of a 4000 customer utility serving a high end, and environmentally conscious barrier island community. ƒæ PROJECT MANAGER: Management, coordination, and administration of over $100 million in construction contracts. Secured State Revolving Loan funding. Certified Building Contractor. ƒæ OPERATIONS SPECIALIST: Operations staff development, training, troubleshooting and plant evaluations for wastewater facilities ranging in size from 0.5 to 140 million gallons per day. Certified Vocational Instructor in Wastewater Operations. Certified Wastewater Operator. A resume is enclosed for your convenience. The City Manager recently described me as a problem solver; I strive to be a doer and finisher, as well. I look forward to your early reply so that we can discuss how my diverse professional background will contribute to your organization¡¦s success. Sincerely, John A. Hefty Enc. Name: John Hefty Contact Information E-mail: john.hefty@mysanibel.com Phone Number: 239-369-5417 Target Work Locations: #1 - Buffalo, NY #2 - Milwaukee, WI Willing to Relocate? Yes Date Available: 10/01/05 Resume: John A. Hefty, MBA Home Phone (239) 369-5417 QUALIFICATIONS Adept in facilities and financial planning, design, construction, and operations functions to achieve utility reliability and enhancement. Significant government grants and loans experience through in-house administration of $100 million in loans and grants. Managed $60 million capital improvement and expansion program. Improved employee performance and customer service by implementing in-house training and examination programs. Specialize in providing customer satisfaction. Personnel cross-trained in operations and maintenance functions. Successfully managed utility without utility power supply during a 3 week hurricane recovery period with no environmental damage or interuption of service. Excellent organizational, planning, and negotiation skills. City wastewater master plan implemeented on-time and within budget. System revenues increased by over 250% through customer growth, additional reclaimed water sales, and special capacity sales. PROFESSIONAL EXPERIENCE 1991-Present Utility Director City of Sanibel Sanibel, Florida Manage all public utility related activities for the City. Plan, organize, staff, lead, and control all operations; including engineering, facilities and financial planning, construction, and operations and maintenance functions from initial purchase of the utility to the present. Prepared and implemented all related administrative infrastructure. Directed and controlled all phases of a $60 million capital improvement and expansion program. Construction projects were completed 8% under budget. Successfully lead effort to perform operations and maintenance functions through a managed competition exercise. Elevated utility image and customer service levels by reducing customer complaints by 95%. 1989-1991 Contract Administrator/Operations Specialist Boyle Engineering Fort Myers, Florida Responsible for performance and coordination of contract administration, operations and maintenance services, inspection, cost estimating, permitting, training, and design review. Projects were completed on time and within budget with a high degree of customer satisfaction. Projects included reverse osmosis water facilities, wastewater facilities, and a large urban reclaimed water system. 1985-1989 Operations Specialist/Contract Administrator Flood Engineers Fort Myers, Florida Responsible for operations staff development and training, process control and plant evaluations, operations consulting, inspection and inspection supervision, construction contract and grants administration, seminar presentations, and permitting. Construction contracts to $35 million and operations budgets to $1 million. Projects completed on time and within budget and complete client satisfaction. Projects included a variety of wastewater facilities ranging in size from 5.0 to 24.0 MGD. 1979-1985 Operations Specialist Donohue & Associates, Inc. Sheboygan, Wisconsin Responsible for operations staff training, process control and plant evaluations, operations consulting, inspection, contract administration, and permitting. Duties included plant evaluations, design review, O&M manual and specification writing, maintenance management systems, and operation of pilot scale facilities. Water and wastewater facilites from .5 to 140 MGD. All project work completed within budget. All deliverables received with satisfaction. EDUCATION Masters of Business Administration, Nova Southeastern University, 1991 Bachelors of Science, Water Resource Management, University of Wisconsin, 1976 LICENSES & CERTIFICATES Certified Wastewater Operator, Florida (Class A), Wisconsin (Grade 4), Iowa (Grade 1) Certified Vocational Instructor in Wastewater Operations Certified Building Contractor, Florida