Operations Manager/Superintendent Go Back Letter to Employers: To secure a supervisory position that will utilize my extensive operational experience, communication, interpersonal, and organizational skills. Name: Randall Salus Contact Information E-mail: dorion@ptd.net Target Work Locations: #1 - , FL #2 - , SC Willing to Relocate? Yes Date Available: 02/05/2005 Resume: Randall J. Salus 5 Woods Road Tunkhannock, PA 18657 570-836-4031 E-Mail: dorion@ptd.net OBJECTIVE To secure a supervisory position that will utilize my extensive operational experience, communication, interpersonal and organizational skills. EDUCATION Luzerne County Community College Curriculum: Business Administration Wyoming Valley West High School, Plymouth, PA Curriculum: Academic 1985 Graduate EXPERIENCE Pennsylvania-American Water Company, Scranton, PA Network Operations Supervisor- 1998 to Present - Responsibilities have recently been expanded. Appointed and successfully lead a management team in the customization and implementation of the new Route Maps computer software system utilized by the entire state of Pennsylvania; appointed Lead Troubleshooter of the Northeastern Pennsylvania Region for the new Route Maps Meter Reading System; continue supervising 15 meter readers; supervising 13 service personnel (as necessary); managing the service of 150,000 customers; interacting with customers, employees and management; uploading/downloading AS-400 routes; developing and implementing Route Maps; conducting meetings with employees on training and periodic safety regulation updates, maintaining procedures and policies; planning daily assignments for meter reading; communicating daily service orders via FAX and electronic media; investigating problem accounts; connecting/disconnecting water service: installing, maintaining and repairing meters: investigating illegal water usage; planning yearly billing schedule for the entire Northeast; learning and maintaining OSHA regulation updates; traveling within PA to assist in the set-up new water companies; sharing on-call duties with other supervisors; monitoring and documenting employee vacations & sick time; performing payroll duties; providing all new accounts route information; experience working in a union and non-union environment; extensive computer skills and office procedures. Pennsylvania-American Water Company, Scranton, PA Meter Reader - 1996 to 1998 - Responsibilities included reading water meters to document consumption; maintaining efficient time management skills to ensure route completion. Pennsylvania Gas & Water Company, Wilkes-Barre, PA Inspector/Meter Reader - 1992 to 1996 - Responsibilities included inspecting the condition and integrity of water meters; reading water meters to document consumption; maintaining efficient time management skills to ensure route completion. Luzerne Ironworks, Inc., Luzerne, PA Shipping & Receiving Supervisor - 1990 to 1992 - Responsibilities included supervising seven (7) shipping & receiving personnel; coordinating product inventory and receipt of raw goods with upper management; scheduling shipping and receiving personnel; training department personnel; maintaining all shipping and receiving records; negotiating shipping costs, contracts and terms with national transportation organizations; developing and maintaining shipping & receiving budget; coordinating and supervising packaging and shipping of finished product; directly communicating and coordinating the shipment of product with customers; handling all customer complaints and claims. Luzerne Ironworks, Inc., Luzerne, PA Shipping & Receiving Clerk and Laborer - 1989 to 1990 - Responsibilities included the receipt of raw goods; product inventory; transferring product within the operations facility; shipping document preparation; shipping finished product. Keystone Automotive Warehouse, West Pittston, PA Customer Order Coordinator - 1986 to 1989 - Responsibilities included coordination of order fulfillment (order receipt, product fulfillment, packaging and shipment). SKILLS Extensive experience with Excel, Lotus, Orcom, AS-400 Microsoft, Windows 95/98/2000, Microsoft Office Professional, EDIS, Route Maps, MSL, Tellog, Water/Wastewater Certificate. REFERENCES Available Upon Request